Service Level Agreement (SLA)

You must agree to our Service Level Agreement (SLA):

Service Level Agreement (SLA)

HWF Hosting Solutions

1. Introduction

This Service Level Agreement (SLA) defines the standards, commitments, and responsibilities between HWF and its clients for hosting solutions, including game servers, Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), and Dedicated Servers.

2. Scope of Services

This SLA covers the following services provided by HWF:

• Game server hosting with DDoS protection.
• Virtual Private Server (VPS) hosting.
• Virtual Dedicated Server (VDS) and Dedicated Server hosting solutions.

3. Service Availability

HWF guarantees 99.9% service availability on a monthly basis for all hosting services, excluding the following:

• Scheduled Maintenance: Clients will receive a minimum of 12 hours’ notice.
• Emergency Maintenance: Required to address critical issues or security vulnerabilities.

Compensation for Downtime

If uptime falls below the guaranteed 99.9%, clients may be eligible for service credits as outlined below:

4. DDoS Protection

HWF provides advanced DDoS protection to safeguard services against Distributed Denial of Service (DDoS) attacks. While we strive to offer maximum protection, no mitigation is completely invulnerable. In case of an attack exceeding our capacity, HWF will work diligently to restore service and minimize further impact.

Note: HWF is not responsible for data loss, service interruptions, or damages caused by DDoS attacks or other external factors beyond its control.

5. Client Responsibilities

Clients agree to the following obligations:

• Comply with HWF’s Acceptable Use Policy (AUP).
• Safeguard account credentials and sensitive information.
• Notify HWF promptly about technical issues for timely resolution.

6. Limitation of Liability

HWF shall not be liable for:

7. Modifications to the SLA

HWF reserves the right to update this SLA to reflect changes in services or policies. Updates will be communicated via email or website announcements with 30 days’ notice before implementation.

By using HWF services, clients agree to the terms outlined in this SLA.